ServicePlaza - ITSM Solution

ServicePlaza is our ITSM Solution with an integrated CMDB. With focusing on user self-service and the automation of requests your IT workload will be reduced. Optimize your workflow now!

FACTS &
FIGURES

60000

USERS

2500

REQUESTS/MONTH

1000

SAVED HOURS

WHY SERVICEPLAZA?

Service Catalog

With our fully customizable SERVICE CATALOG you are able to provide a portal the users require. Gather data from your users and process them. Create workflows for approvals, sign-off and automatic fulfillment.

INVENTORY MANAGEMENT

Track your assets in ServicePlaza´s integrated Configuration Management Database (CMDB). Get your work done to never lose track of your configuration items (CI´s). Synchronize your assets from external systems.

SELF SERVICE

Empowering users is key in today's IT environment. Provide your employees with a flexible and powerful SELF SERVICE portal. By automating service requests you are able to reduce your IT workload and increase your employees productivity.

ORDER MANAGEMENT

Changes are tracked within our ORDER MANAGEMENT system. History, messages, files and other relevant data is documented and available for your employees and operators.

HELP DESK

Use our integrated ServicePlaza HELP DESK to process the users orders. Automatically assign orders to the right queue for processing. Never loose track of important queries and make sure to keep the SLAs.

Financial Management

Do you want an overview of your costs? With our FINANCIAL MANAGEMENT module, you´ll see your costs as they are and can move from cost- to a profit center.

Want to see

Serviceplaza in Action?

OUR PRICING

We provide you great pricing for our solution. Contact us for further informations.

BASIC

15 €

per operater per month

  • Self-Service Portal
  • Request Management
  • Incident Management
  • Standard Change Catalog
  • 8x5 Support
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Most Popular

Premium

30 €

per operater per month

  • Same as Basic, plus
  • Private Cloud Instance
  • Directory Integration
  • Approval Workflows & SignOffs
  • Help Desk
  • Asset Management (5oo incl).
  • 12x5 Support
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PRO

45 €

per operater per month

  • Same as Premium, plus
  • SAML SSO Login
  • Asset Management (2000 incl.)
  • Stock Management
  • Workflow Automation Engine
  • Financial Reporting
  • 24/7 Support
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Endusers free of charge . Operator users is a minimum of 10. Need more assets? no problem we have optional packages available.

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